Services: Client Assurance

By working hand in hand with our client base we aim to achieve greater openness and accountability.  Increased involvement and feedback from our clients assists us in achieving a cost effective and responsive service, which in turn helps us to improve the services we provide and maintains a high level of customer satisfaction.

• We aim to act positively at all times towards our clients to ensure maximum efficiency at all times.
• We supply CRB checked operatives to domestic premises at all times to ensure maximum integrity.
• We ensure all operatives are presentable and polite at all times during employment especially when dealing with our clients.
• We aim to develop good working relations with our core clients in each of our areas of operation in order to help clients achieve maximum customer satisfaction.
• We will actively seek and be responsive to our customer’s views and priorities by means of regular communication and review meetings.
• We aim to provide a dedicated customer care person to each client to ensure continued satisfaction.
• We aim to provide opportunities for all our clients to learn more about Saints as a company, and explore how services are managed and provided, and allow them to comment on our performance, past and present.
• We will aim to provide a flexible 'customer service menu' for involvement to maximise continued satisfaction.