Services: Removal / Repair

It is our policy to ensure that the highest possible standards are achieved and maintained operationally throughout all of our company’s activities. We will strive to give clients and policy holders the best and most efficient service possible at all times.

• Instruction received from Client on our bespoke SCI account system
• Instruction accepted within 15 min of receiving
• 1st attempted contract to policy holder within 30 min of instruction acceptance
• If contact is made then the removal / repair is arranged to be carried out within 7 days of 1st contact subject to policy holders acceptance
• If no contact is made 5 further attempts will be made to contact the policy holder over the next 48 hour period , all attempted contacts are logged for the clients viewing on the SCI account system
• If contact is made, then again the removal is arranged to be carried out within 7 days of contact subject to policy holders acceptance
• All conversations and notes are logged on to our SCI account system for the clients viewing
• If no contact is possible after 6 attempts then a postal letter is then issued and the client is informed on our SCI account system
• Upon achieving contact and undertaking the removal / repair the policy holder is then left with an information sheet on asbestos to ensure peace of mind on the works carried out
• The waste is then taken to a local waste transfer station for disposal
• All relevant completed paperwork ( plan of work , waste notes , air tests etc ) is uploaded to our SCI account system for the clients viewing within a maximum of 48 hours
• The whole process , subject to the policy holders agreement is under taken and completed within a 7 day time frame