Services: Inspections / Bulk Samples
By working hand in hand with our client base we aim to achieve greater openness
and accountability. Increased feedback from our clients positive and negative assists
us in achieving a cost effective and responsive service, which in turn helps us
to improve the services we provide and maintains a high level of customer satisfaction.
Process:
- Instruction received from Client on our bespoke SCI account system
- Instruction accepted within 15 min of receiving
- 1st attempted contract to policy holder within 30 min of instruction acceptance
- If contact is made then the inspection is arranged to be carried out within 24hours
of 1st contact subject to policy holders acceptance
- If no contact is made 5 further attempts will be made to contact the policy holder
over the next 24 hour period , all attempted contacts are logged for the clients
viewing on the SCI account system
- If contact is made then again, the inspection is arranged to be carried out within
24hours of contact subject to policy holders acceptance
- All conversations and notes are logged on to our SCI account system for the clients
viewing
- If no contact is possible after 6 attempts then a postal letter is then issued and
the client is informed on our SCI account system
- Upon achieving contact and undertaking the inspection the policy holder is then
left with an information sheet on asbestos to ensure peace of mind on the works
carried out
- The bulk sample is then taken to our network of approved UKAS accredited laboratories
for analyst
- Results are then returned and uploaded to our SCI account system for the clients
information within a maximum of 48 hours
- The whole process , subject to the policy holders agreement is under taken and completed
within a 72 hour window frame